Platform Roadmaps and Value Measurement
The team shipped 23 of 25 items by year-end. Six saw little use, reported satisfaction fell, and nobody could explain what the platform had achieved.
The team shipped 23 of 25 items by year-end. Six saw little use, reported satisfaction fell, and nobody could explain what the platform had achieved.
Adoption counts say who touched a platform, not whether work got easier. This article builds workflow measures, qualitative research, and baselines, and states what they cannot prove.