Redesigning Work Before Automating It with AI
A fictional distributor’s AI proposal would have sped up the part of a credit process that was already fast. Analyzing tasks, decisions, and handoffs moved the investment elsewhere.
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Self-Service Provisioning
Self-service can reduce routine handling. Define what users receive, how partial failures are reconciled and who supports the capability after creation.
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Toil
Classify recurring work by its purpose, repetition and lasting result. Judgment can still be toil when redesign could remove the repeated decision.
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Policy as Code
Executable checks can support repeatable policy decisions. Their protection depends on enforced results, deployed policy versions, path coverage, and verified inputs.